Incident response checklist template
For the on call team while a production incident is open. An incident commander and severity are set, a channel is opened, a status notice is posted, health is confirmed by monitoring, and a linked postmortem work item is created.
- App: Checklist Flow for Jira
- Category: Incidents and postmortems
- Edition: Needs a paid licence; without one it shows with a Pro badge and a preview
- Items: 10 items, 7 required
- Suggested for: Incident, Bug
Items
#Respond
| Item | Required |
|---|---|
| Incident commander named | Required |
| Severity assigned | Required |
| Incident channel or bridge opened | Required |
Communicate
| Item | Required |
|---|---|
| Status page or customer notice posted | Required |
| Stakeholders updated at an agreed interval | Optional |
Resolve
| Item | Required |
|---|---|
| Impact mitigated | Required |
| Service confirmed healthy by monitoring | Required |
| Timeline of key events kept in the work item | Optional |
Close
| Item | Required |
|---|---|
| Postmortem work item created and linked | Required |
| Final customer update sent | Optional |
Use it
#In a Jira work item, open the Checklist Flow panel, then Template library in the Templates section. Find the template under its category, use Preview to see the items and Install to add it to your site's templates. From then on you can apply it to any work item, or, with a paid licence, have it added automatically by issue type.
Related
#- Checklist Flow for Jira documentation
- Jira checklist templates: all 49 templates