Incident postmortem checklist template

For teams reviewing an incident after it is resolved. The write up covers a timeline from detection to resolution, quantified impact and root cause, a review meeting is held with those involved, and action items become linked work items with owners and due dates.

App: Checklist Flow for Jira
Category: Incidents and postmortems
Edition: Needs a paid licence; without one it shows with a Pro badge and a preview
Items: 10 items, 6 required
Suggested for: Task, Incident, Post-incident review

Items

Write up

Item	Required
Timeline written from detection to resolution	Required
Customer and business impact quantified	Required
Root cause and contributing factors identified	Required
What went well recorded	Optional

Review

Item	Required
Review meeting held with the people involved	Required
The write up uses blameless language	Optional

Follow up

Item	Required
Action items created as linked work items with owners	Required
Action items have due dates	Required
Postmortem shared with the wider organisation	Optional
Detection and alerting gaps addressed	Optional

Use it

In a Jira work item, open the Checklist Flow panel, then Template library in the Templates section. Find the template under its category, use Preview to see the items and Install to add it to your site's templates. From then on you can apply it to any work item, or, with a paid licence, have it added automatically by issue type.

Checklist Flow for Jira documentation
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