Problem record checklist template
For problem managers removing the cause of repeating incidents. Related incidents are linked, root cause analysis is done, a permanent fix is raised, and a required item stays open until all linked work items are done in Jira.
- App: Checklist Flow for Jira
- Category: Service management (ITSM and JSM)
- Edition: Needs a paid licence; without one it shows with a Pro badge and a preview
- Items: 7 items, 5 required, 1 linked condition
- Suggested for: Problem, Task
- Note: Linked conditions resolve from Jira data and cannot be ticked by hand.
Items
#| Item | Required |
|---|---|
| Related incidents linked | Required |
| Problem statement written | Required |
| Root cause analysis done | Required |
| Known error and workaround published | Optional |
| Permanent fix raised as a change or work item | Required |
| All linked work items done Linked condition met when the work item has at least one linked work item and every linked work item is done | Required |
| Problem closed after the fix is confirmed in production | Optional |
Use it
#In a Jira work item, open the Checklist Flow panel, then Template library in the Templates section. Find the template under its category, use Preview to see the items and Install to add it to your site's templates. From then on you can apply it to any work item, or, with a paid licence, have it added automatically by issue type.
Related
#- Checklist Flow for Jira documentation
- Jira checklist templates: all 49 templates